IT Service Management Best Practices Using IBM SmartCloud Control Desk Batty, Bo.

IT Service Management Best Practices Using IBM SmartCloud Control Desk

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains....

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Bibliographic Details
Main Authors: Batty, Bo (Author), Brown, Jason (Author), Buecker, Axel (Author), Chung, Alex (Author), Hokama, Samuel (Author), Jarry, Aurelien (Author), Matos, Leonardo (Author), Wiegand, Daniel (Author)
Corporate Author: Safari, an O’Reilly Media Company
Format: Electronic eBook
Language:English
Published: IBM Redbooks, 2013.
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