Thank you for calling! effective telephone techniques / Cambridge Educational (Firm).

Thank you for calling! effective telephone techniques /

This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls,...

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Bibliographic Details
Corporate Authors: Cambridge Educational (Firm), Films for the Humanities & Sciences (Firm), Films Media Group
Format: Electronic Video
Language:English
Published: New York, N.Y. : Films Media Group, [2006]
Series:Clerical skills.
Subjects:
Business communication.
Customer services.
Employees > Training of.
Filing systems.
Office management.
Office practice.
Organizational behavior.
Success in business.
Training.
Typewriting.
Educational films.
Internet videos.
Videorecording.
Online Access: Streaming video (Wentworth users only)

Internet

Streaming video (Wentworth users only)

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