Leadership for great customer service : satisfied employees, satisfied patients / Thom A. Mayer & Robert J. Cates.

Leadership for great customer service : satisfied employees, satisfied patients /

This guide presents the authors' model for achieving customer service excellence in three parts: Framing the Customer Service Mandate: Address the "why" before the "how," and develop a greater understanding of your patients' expectations; Survival Skills for Achieving G...

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Bibliographic Details
Main Authors: Mayer, Thom A. (Author), Cates, Robert J. (Author)
Format: Electronic eBook
Language:English
Published: Chicago, IL : Health Administration Press, [2014]
Edition:Second edition.
Series:Management series (Ann Arbor, Mich.)
Subjects:
Medical personnel and patient.
Patient satisfaction.
Customer services.
Medical care > Quality control.
Health services administration.
Leadership.
Patient Satisfaction
Quality Assurance, Health Care
Patient Care Management
Patient Care Management > methods
Health Services Administration
Leadership
Professional-Patient Relations
Online Access: Full text (Wentworth users only)
Local Note:ProQuest Ebook Central

Internet

Full text (Wentworth users only)

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