Wentworth
Institute of Technology
Globalization, communication and the workplace : talking across the world /
The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interac...
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| Other Authors: | , |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
London ; New York :
Continuum,
©2010.
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| Subjects: | |
| Online Access: |
Full text (Wentworth users only) |
| Local Note: | ProQuest Ebook Central |