Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson.

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /

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Phenomenal customer service can't be put into words. Or can it? Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares ove...

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Bibliographic Details
Main Author: Evenson, Renee, 1951- (Author)
Format: Electronic eBook
Language:English
Published: New York : AMACOM, [2012]
Subjects:
Customer services.
Customer services > Terminology.
Customer relations.
Business communication.
Electronic books.
Online Access: Full text (Wentworth users only)
Local Note:ProQuest Ebook Central

Internet

Full text (Wentworth users only)

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