Customer service management training 101 : quick and easy techniques that get great results /

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

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Bibliographic Details
Main Author:	Evenson, Renee, 1951-
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, ©2012.
Subjects:	Customer services > Management. Executives > Training of. Time management. Leadership. Communication in management.
Online Access:	Full text (Wentworth users only)
Local Note:	ProQuest Ebook Central

Customer service management training 101 : quick and easy techniques that get great results / Renée Evenson. by Evenson, Renee, 1951-

Published 2012

Full text (Wentworth users only)

Electronic eBook

Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951-