Customer service management training 101 : quick and easy techniques that get great results / Renée Evenson.

Customer service management training 101 : quick and easy techniques that get great results /

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

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Bibliographic Details
Main Author: Evenson, Renee, 1951-
Format: Electronic eBook
Language:English
Published: New York : AMACOM, ©2012.
Subjects:
Customer services > Management.
Executives > Training of.
Time management.
Leadership.
Communication in management.
Online Access: Full text (Wentworth users only)
Local Note:ProQuest Ebook Central

Internet

Full text (Wentworth users only)

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