Customer service management training 101 : quick and easy techniques that get great results /

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

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Bibliographic Details
Main Author:	Evenson, Renee, 1951-
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, ©2012.
Subjects:	Customer services > Management. Executives > Training of. Time management. Leadership. Communication in management.
Online Access:	Full text (Wentworth users only)
Local Note:	ProQuest Ebook Central

Table of Contents:

Managing yourself
Understanding your management style
Developing your leadership qualities
Planning and organizing for results
Managing others
Communicating up, down, across, in, and out
Training for excellence.

Customer service management training 101 : quick and easy techniques that get great results /

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