Improving tourism and hospitality services / Eric Laws.

Improving tourism and hospitality services /

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

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Bibliographic Details
Main Author: Laws, Eric, 1945-
Format: Electronic eBook
Language:English
Published: Wallingford ; Cambridge, MA : CABI Pub., ©2004.
Subjects:
Tourism.
Hospitality industry.
Consumer satisfaction.
Recreation.
Leisure Activities
Consumer Behavior
recreation.
Online Access: Full text (Wentworth users only)
Local Note:ProQuest Ebook Central
Table of Contents:
  • Service quality in tourism and hospitality
  • Tourism and hospitality service quality research
  • Analysing service experiences in tourism and hospitality
  • Tourism and hospitality service delivery systems
  • Service quality and tourist satisfaction
  • Marketing tourism and hospitality services
  • Improving tourism and hospitality service systems
  • The management of tourism and hospitality organizations.

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