Wentworth
Institute of Technology
Improving tourism and hospitality services /
This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Wallingford ; Cambridge, MA :
CABI Pub.,
©2004.
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| Subjects: | |
| Online Access: |
Full text (Wentworth users only) |
| Local Note: | ProQuest Ebook Central |