Wentworth
Institute of Technology
Customer service training 101 : quick and easy techniques that get great results /
A practical, hands-on guide for training customer service employees.
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
AMACOM,
©2005.
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| Subjects: | |
| Online Access: |
Full text (Wentworth users only) |
| Local Note: | ProQuest Ebook Central |
MARC
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| 100 | 1 | |a Evenson, Renee, |d 1951- |1 https://id.oclc.org/worldcat/entity/E39PCjyyxbffxqT9FbqPJVy7jK | |
| 245 | 1 | 0 | |a Customer service training 101 : |b quick and easy techniques that get great results / |c Renee Evenson. |
| 260 | |a New York : |b AMACOM, |c ©2005. | ||
| 300 | |a 1 online resource (ix, 207 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index. | |
| 520 | |a A practical, hands-on guide for training customer service employees. | ||
| 546 | |a English. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central College Complete | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Employees |x Training of. | |
| 758 | |i has work: |a Customer service training 101 (Text) |1 https://id.oclc.org/worldcat/entity/E39PCYKQCXfJMjMbHp9XJTqgBq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Evenson, Renee, 1951- |t Customer service training 101. |d New York : AMACOM, ©2005 |w (DLC) 2005010446 |
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