Customer service training 101 : quick and easy techniques that get great results /

A practical, hands-on guide for training customer service employees.

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Bibliographic Details
Main Author:	Evenson, Renee, 1951-
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, ©2005.
Subjects:	Customer services. Customer relations. Employees > Training of.
Online Access:	Full text (Wentworth users only)
Local Note:	ProQuest Ebook Central

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Full text (Wentworth users only)