Hotlines. produced by Ash Quarry Productions.

Hotlines. Episode 11, Solving problems /

When faced with a problem, staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions. Key Learning Points: listen to the problem, express concern or apologize, commit to helping, clarify the details, summarize and confirm, provide a solu...

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Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Electronic Video
Language:English
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Communication.
Customer relations.
Instructional films.
Online Access: Full text (Wentworth users only)

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