Hotlines. Episode 11, Solving problems /
When faced with a problem, staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions. Key Learning Points: listen to the problem, express concern or apologize, commit to helping, clarify the details, summarize and confirm, provide a solu...
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Corporate Author: | |
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Format: | Electronic Video |
Language: | English |
Published: |
Bendigo, Victoria :
Video Education Australasia,
2006.
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Series: | Business and education in video
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Subjects: | |
Online Access: |
Full text (Wentworth users only) |