Wentworth
Institute of Technology
Hotlines. Episode 6, Focusing on results /
It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know how we are doing and how to improve our performance. Key Learning Points: achieve targets, get it right first time, and be committed to improvement.
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| Corporate Author: | |
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| Format: | Electronic Video |
| Language: | English |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2006.
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| Series: | Business and education in video
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| Subjects: | |
| Online Access: |
Full text (Wentworth users only) |