Hotlines. produced by Ash Quarry Productions.

Hotlines. Episode 10, Satisfying customers /

Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alternatives. Key Learning Points: Be well informed. Add value. Follow through.

Saved in:
Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Electronic Video
Language:English
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Communication.
Customer relations.
Instructional films.
Online Access: Full text (Wentworth users only)

Internet

Full text (Wentworth users only)

Similar Items