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Showing 1 - 8 results of 8 for search 'AMACOM/American Management Association,', query time: 0.07s Refine Results
  1. 1
    Managing knock your socks off service / by Chip R. Bell and Ron Zemke.

    Managing knock your socks off service / by Chip R. Bell and Ron Zemke. by Bell, Chip R.

    Published 2013
    “…AMACOM - American Management Association,…”
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  2. 2
    High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon.

    High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon. by Solomon, Micah

    Published 2012
    “…AMACOM, American Management Association,…”
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  3. 3
    Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.

    Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. by Inghilleri, Leonardo, Solomon, Micah

    Published 2010
    “…AMACOM American Management Association,…”
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  4. 4
    The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth.

    The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth. by Gallagher, Richard S.

    Published 2013
    “…AMACOM American Management Association,…”
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  5. 5
    Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.

    Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. by Inghilleri, Leonardo, Solomon, Micah

    Published 2010
    “…AMACOM American Management Association,…”
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  6. 6
    High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon.

    High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon. by Solomon, Micah

    Published 2012
    “…AMACOM, American Management Association,…”
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  7. 7
    Managing knock your socks off service / by Chip R. Bell and Ron Zemke.

    Managing knock your socks off service / by Chip R. Bell and Ron Zemke. by Bell, Chip R.

    Published 2013
    “…AMACOM - American Management Association,…”
    Full text (Wentworth users only)
    Electronic eBook
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  8. 8
    The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth.

    The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth. by Gallagher, Richard S.

    Published 2013
    “…AMACOM American Management Association,…”
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    Electronic eBook
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