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  1. 1
    Building profit through building people : making your workforce the strongest link in the value-profit chain / Ken Carrig and Patrick M. Wright.

    Building profit through building people : making your workforce the strongest link in the value-profit chain / Ken Carrig and Patrick M. Wright. by Carrig, Ken, 1957-

    Published 2006
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  2. 2
    Improving tourism and hospitality services / Eric Laws.

    Improving tourism and hospitality services / Eric Laws. by Laws, Eric, 1945-

    Published 2004
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  3. 3
    Your Customer Rules! : Delivering the Me2B Experiences That Todays Customers Demand.

    Your Customer Rules! : Delivering the Me2B Experiences That Todays Customers Demand. by Price, Bill

    Published 2014
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  4. 4
    Customer experience innovation : how to get a lasting market edge / by Robert Dew with Cyrus Allen.

    Customer experience innovation : how to get a lasting market edge / by Robert Dew with Cyrus Allen. by Dew, Robert, Allen, Cyrus

    Published 2018
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  5. 5
    Marketing nutrition : soy, functional foods, biotechnology, and obesity / Brian Wansink.

    Marketing nutrition : soy, functional foods, biotechnology, and obesity / Brian Wansink. by Wansink, Brian

    Published 2005
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  6. 6
    Service-ability : create a customer centric culture and achieve competitive advantage / Kevin Robson.

    Service-ability : create a customer centric culture and achieve competitive advantage / Kevin Robson. by Robson, Kevin

    Published 2013
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  7. 7
    The value of the customer relationship / Antonella Angelini.

    The value of the customer relationship / Antonella Angelini. by Angelini, Antonella

    Published 2018
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  8. 8
    Consumer Boycotts : Effecting Change through the Marketplace and Media.

    Consumer Boycotts : Effecting Change through the Marketplace and Media. by Friedman, Monroe

    Published 1999
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  9. 9
    The Joyless Economy : the Psychology of Human Satisfaction.

    The Joyless Economy : the Psychology of Human Satisfaction. by Scitovsky, Tibor

    Published 1992
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  10. 10
    Happy pills in America : from Miltown to Prozac / David Herzberg.

    Happy pills in America : from Miltown to Prozac / David Herzberg. by Herzberg, David L. (David Lowell)

    Published 2009
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  11. 11
    User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers / Joseph J. Corn.

    User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers / Joseph J. Corn. by Corn, Joseph J.

    Published 2011
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  12. 12
    Managing quality customer service : a practical guide for establishing a service operation / William B. Martin.

    Managing quality customer service : a practical guide for establishing a service operation / William B. Martin. by Martin, William B.

    Published 1989
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  13. 13
    Managing the demand-supply chain : value innovations for customer satisfaction / William Hoover [and others].

    Managing the demand-supply chain : value innovations for customer satisfaction / William Hoover [and others].

    Published 2001
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  14. 14
    Buying styles : simple lessons in selling the way your customer buys / Michael Wilkinson ; with Richard Smith, Tierah Chorba, and Lynn Sokler.

    Buying styles : simple lessons in selling the way your customer buys / Michael Wilkinson ; with Richard Smith, Tierah Chorba, and Lynn Sokler. by Wilkinson, Michael, 1957-

    Published 2009
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  15. 15
    Accounting for tastes / Gary S. Becker.

    Accounting for tastes / Gary S. Becker. by Becker, Gary S. (Gary Stanley), 1930-2014

    Published 1996
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  16. 16
    The visible librarian : asserting your value with marketing and advocacy / Judith A. Siess.

    The visible librarian : asserting your value with marketing and advocacy / Judith A. Siess. by Siess, Judith A.

    Published 2003
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  17. 17
    Accountability and the internet / guest editors, David Crowther and Lez Rayman-Bacchus.

    Accountability and the internet / guest editors, David Crowther and Lez Rayman-Bacchus.

    Published 2003
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  18. 18
    Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.

    Secret Service : Hidden Systems That Deliver Unforgettable Customer Service. by DiJulius, John R., 1964-

    Published 2002
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  19. 19
    The Little Book of Big Customer Satisfaction Measurement.

    The Little Book of Big Customer Satisfaction Measurement. by Rao, Ajit

    Published 2013
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  20. 20
    Service Habits Small Steps to Strengthen the Relationships with People You Serve.

    Service Habits Small Steps to Strengthen the Relationships with People You Serve. by Scammell, Jaquie

    Published 2020
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