Business analysis / Debra Paul, James Cadle,.

Business analysis /

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All organisations need to respond to the challenges within the highly competitive global economy; business analysts are at the forefront of these responses. The 4th edition of this bestselling book provides a comprehensive guide for business analysts, encompassing the key concepts, frameworks &...

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Bibliographic Details
Main Authors: Paul, Debra (Author), Cadle, James (Author)
Format: Electronic eBook
Language:English
Published: Swindon, UK : BCS, The Chartered Institute for IT, [2020]
Edition:Fourth edition.
Series:Business professional collection
Subjects:
System analysis.
Management information systems.
Organizational effectiveness.
Systems Analysis.
Management Information Systems.
Online Access: Full text (Wentworth users only)
Table of Contents:
  • Cover
  • Copyright
  • CONTENTS
  • LIST OF FIGURES AND TABLES
  • AUTHORS/CONTRIBUTORS
  • FOREWORD
  • ACKNOWLEDGEMENTS
  • ABBREVIATIONS
  • PREFACE
  • 1 WHAT IS BUSINESS ANALYSIS?
  • INTRODUCTION
  • THE ORIGINS OF BUSINESS ANALYSIS
  • THE DEVELOPMENT OF BUSINESS ANALYSIS
  • BUSINESS ANALYST ROLE DEVELOPMENT
  • THE RANGE OF ANALYSIS ACTIVITIES
  • BUSINESS ANALYSIS PRINCIPLES
  • THE BUSINESS ANALYSIS MATURITY MODEL
  • THE BUSINESS ANALYSIS SERVICE
  • VARIANTS OF THE BUSINESS ANALYST ROLE
  • PROFESSIONALISM AND BUSINESS ANALYSIS
  • THE FUTURE OF BUSINESS ANALYSIS
  • SUMMARY
  • NOTES
  • 2 THE COMPETENCIES OF A BUSINESS ANALYST
  • INTRODUCTION
  • PERSONAL QUALITIES
  • BUSINESS KNOWLEDGE
  • PROFESSIONAL TECHNIQUES
  • DEVELOPING BUSINESS ANALYSIS SKILLS
  • INDUSTRY QUALIFICATIONS
  • SUMMARY
  • NOTES
  • APPENDIX: SFIA DESCRIPTION OF BUSINESS ANALYSIS SKILL
  • 3 THE STRATEGIC CONTEXT FOR BUSINESS ANALYSIS
  • INTRODUCTION
  • WHAT IS STRATEGY?
  • THE IMPORTANCE OF STRATEGY
  • BUSINESS ANALYSIS AND THE STRATEGIC CONTEXT
  • DEVELOPING STRATEGY
  • UNDERSTANDING THE STRATEGIC CONTEXT
  • STRATEGY ANALYSIS: EXTERNAL ENVIRONMENT
  • STRATEGY ANALYSIS: INTERNAL ENVIRONMENT
  • STRATEGY ANALYSIS: SWOT ANALYSIS
  • STRATEGY EXECUTION
  • EA
  • THE IMPORTANCE OF STRATEGIC ALIGNMENT
  • SUMMARY
  • 4 THE BUSINESS ANALYSIS SERVICE FRAMEWORK
  • INTRODUCTION
  • THE BUSINESS ANALYSIS SERVICE FRAMEWORK
  • SITUATION INVESTIGATION AND PROBLEM ANALYSIS
  • FEASIBILITY ASSESSMENT AND BUSINESS CASE DEVELOPMENT
  • BUSINESS PROCESS IMPROVEMENT
  • REQUIREMENTS DEFINITION
  • BUSINESS ACCEPTANCE TESTING
  • BUSINESS CHANGE DEPLOYMENT
  • STAKEHOLDER ENGAGEMENT
  • THE STRATEGIC CONTEXT FOR THE BA SERVICE
  • AN APPROACH TO PROBLEM SOLVING
  • SUMMARY
  • NOTE
  • 5 INVESTIGATING THE BUSINESS SITUATION
  • INTRODUCTION
  • BACKGROUND RESEARCH
  • INVESTIGATION TECHNIQUES
  • WORKSHOPS
  • FOCUS GROUPS
  • OBSERVATION
  • INTERVIEWS OR MEETINGS
  • SCENARIOS
  • PROTOTYPING
  • USER ROLE ANALYSIS
  • STORYTELLING
  • QUANTITATIVE APPROACHES
  • APPLICABILITY OF INVESTIGATION TECHNIQUES
  • RECORDING BUSINESS SITUATIONS AND ISSUES
  • SUMMARY
  • 6 ANALYSING AND MANAGING STAKEHOLDERS
  • INTRODUCTION
  • STAKEHOLDER CATEGORIES
  • ANALYSING STAKEHOLDERS
  • STAKEHOLDER MANAGEMENT STRATEGIES
  • MANAGING STAKEHOLDERS
  • STAKEHOLDER RESPONSIBILITIES: RACI AND RASCI CHARTS
  • SOCIAL MEDIA AND STAKEHOLDER MANAGEMENT
  • UNDERSTANDING STAKEHOLDER PERSPECTIVES
  • SUMMARY
  • 7 IMPROVING BUSINESS SERVICES AND PROCESSES
  • INTRODUCTION
  • THE ENTERPRISE LEVEL
  • AN EXTENDED SIPOC VIEW OF THE ENTERPRISE
  • BUSINESS PROCESS MODELS: EVENT-RESPONSE LEVEL
  • BUSINESS PROCESS MODELS: ACTOR-TASK LEVEL
  • THE BUSINESS PROCESS HIERARCHY
  • ANALYSING 'AS IS' BUSINESS PROCESSES
  • IMPROVING BUSINESS PROCESSES
  • PROCESS MEASUREMENT
  • SUMMARY
  • 8 DEFINING THE SOLUTION
  • INTRODUCTION
  • THE GAP ANALYSIS PROCESS
  • USE OF POPIT IN GAP ANALYSIS
  • FORMULATING OPTIONS
  • DESIGN THINKING

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