Technical Support Essentials Advice You Can Use to Succeed in Technical Support / by Andres R. Sanchez ; edited by Jeffrey Pepper, Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh, Jim Markham, Katie Stence.

Technical Support Essentials Advice You Can Use to Succeed in Technical Support /

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups es...

Full description

Saved in:
Bibliographic Details
Main Author: Sanchez, Andres R.
Corporate Author: SpringerLink (Online service)
Other Authors: Pepper, Jeffrey, Andres, Clay, Anglin, Steve, Beckner, Mark, Buckingham, Ewan, Cornell, Gary, Gennick, Jonathan, Hassell, Jonathan, Lowman, Michelle, Moodie, Matthew, Parkes, Duncan, Pohlmann, Frank, Pundick, Douglas, Renow-Clarke, Ben, Shakeshaft, Dominic, Wade, Matt, Welsh, Tom, Markham, Jim, Stence, Katie
Format: Electronic eBook
Language:English
Published: Berkeley, CA : Apress, 2010.
Subjects:
Computer science.
Online Access: Full text (Wentworth users only).
Table of Contents:
  • Section 1: Advice for dealing with yourself. 1: Your work Ethic. 2: Your Area of Expertise. 3: Your Work Practices
  • Section 2: Advice for dealing with your colleagues. 4: Working in a Team. 5: Working with Colleagues. 6: Providing Leadership
  • Section 3: Advice for dealing with Management. 7: Know your place. 8: Know their place. 9: Collaborating with Management
  • Section 4: Advice for dealing with Customers. 10: Empathy and Discord. 11: Communication. 12: After Hours Support.

Similar Items