Effective apology : mending fences, building bridges, and restoring trust /
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...
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Main Author: | |
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Format: | Electronic eBook |
Language: | English |
Published: |
San Francisco, CA :
Berrett-Koehler Pub.,
2009.
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Edition: | 1st ed. |
Series: | BK business book.
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Subjects: | |
Online Access: |
Full text (Wentworth users only) |
Local Note: | ProQuest Ebook Central |
Table of Contents:
- The age of apology
- Why we apologize and what it accomplishes
- Recognition
- Responsibility
- Remorse
- Restitution
- Repetition
- When, where, and how to apologize
- How to accept (and reject) an apology
- Apology and forgiveness
- Obstacles to wholehearted apology
- The best apology possible : ten apology do's and don'ts
- Talking about apology : frequently asked questions
- What can I do now? Five apology practices.