Wentworth
Institute of Technology
Effective apology : mending fences, building bridges, and restoring trust /
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco, CA :
Berrett-Koehler Pub.,
2009.
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| Edition: | 1st ed. |
| Series: | BK business book.
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| Subjects: | |
| Online Access: |
Full text (Wentworth users only) |
| Local Note: | ProQuest Ebook Central |