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Effective apology : mending fences, building bridges, and restoring trust /
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco, CA :
Berrett-Koehler Pub.,
2009.
|
| Edition: | 1st ed. |
| Series: | BK business book.
|
| Subjects: | |
| Online Access: |
Full text (Wentworth users only) |
| Local Note: | ProQuest Ebook Central |
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| 100 | 1 | |a Kador, John. | |
| 245 | 1 | 0 | |a Effective apology : |b mending fences, building bridges, and restoring trust / |c John Kador. |
| 250 | |a 1st ed. | ||
| 260 | |a San Francisco, CA : |b Berrett-Koehler Pub., |c 2009. | ||
| 300 | |a 1 online resource (273 pages) | ||
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| 490 | 1 | |a A BK business book | |
| 504 | |a Includes bibliographical references (pages 243-251) and index. | ||
| 505 | 0 | |a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. | |
| 520 | |a From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships. | ||
| 546 | |a English. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central College Complete | ||
| 650 | 0 | |a Corporate image. | |
| 650 | 0 | |a Apologizing. | |
| 650 | 0 | |a Corporations |x Public relations. | |
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Crisis management. | |
| 650 | 7 | |a corporate image. |2 aat | |
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