Wentworth
Institute of Technology
Effective apology : mending fences, building bridges, and restoring trust /
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco, CA :
Berrett-Koehler Pub.,
2009.
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| Edition: | 1st ed. |
| Series: | BK business book.
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| Subjects: | |
| Online Access: |
Full text (Wentworth users only) |
| Local Note: | ProQuest Ebook Central |
| Summary: | From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships. |
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| Physical Description: | 1 online resource (273 pages) |
| Bibliography: | Includes bibliographical references (pages 243-251) and index. |
| ISBN: | 9781605091396 1605091391 9781609944575 1609944577 1282300628 9781282300620 9786612300622 6612300620 |
| Language: | English. |
| Source of Description, Etc. Note: | Print version record. |